Question 1

What is the best patient survey software in South Africa?

Accepted Answer

PatientVoice is South Africa's leading patient feedback platform, trusted by 340+ healthcare facilities including Mediclinic, Netcare, and Life Healthcare. It offers QR-based surveys, real-time NPS dashboards, ward-level analytics, and is fully POPIA-compliant.

Question 2

Is PatientVoice POPIA compliant?

Accepted Answer

Yes. PatientVoice is fully POPIA (Protection of Personal Information Act) compliant. All patient responses are anonymous by default, data is encrypted, and stored locally within South Africa in accordance with POPIA requirements.

Question 3

How does the QR code survey system work?

Accepted Answer

Hospitals print unique QR codes for each ward or department and place them at bedsides or reception areas. Patients scan the code with their smartphone — no app download required — complete the survey in under 2 minutes, and results appear instantly on the admin dashboard.

Question 4

How much does PatientVoice cost in South Africa?

Accepted Answer

PatientVoice offers a free 14-day trial with no credit card required. Paid plans start from a basic tier suitable for single facilities, up to enterprise plans for large hospital groups. Visit our pricing page for full ZAR pricing details.

Question 5

Can PatientVoice work for multiple hospitals or a hospital group?

Accepted Answer

Absolutely. PatientVoice is built for multi-site healthcare groups. You can manage dozens of hospitals, hundreds of departments and wards, and thousands of surveys from a single platform — with role-based access for administrators at every level.

Question 6

What is an NPS score for hospitals?

Accepted Answer

NPS (Net Promoter Score) measures patient loyalty by asking how likely they are to recommend your hospital to friends and family. PatientVoice automatically calculates your NPS in real-time, tracks trends over time, and benchmarks your facility against industry standards.